Who Is Watching Your Website?

How Many Of Your Internet Ups Go Un-Noticed?

We are contracted to Dealerships as Internet Sales and Marketing Consultants, as a your Dealer's Advocate. This is relatively a new concept in Automotive Internet Sales. What this means is our Internet Response Team will assist your Internet Sales Dept from our Command and Control Center. Not in house. This translates into the best sales support, technical support and administrative support available for less than it would cost for you to employ all these specialists in house.

How does this benefit your dealership?  Our Response Team will manage your sales leads as if they were in your Dealership's Showroom providing technical and sales support to your Internet Manager. This includes times when your Internet Sales Manager is not available. This includes before the dealership opens, 6am till 9am or after the dealership is closed, 9pm until midnight or on his or her days off. Internet Sales are not done according to a Dealership's "Hours of Operation."

Listen to what one Client says about our Dealer Advocate System:

We can begin the sales process immediately, while consumers are still on your website.

We introduce ourselves as "Information Managers," not Salesman. We inform Internet customers that we are NOT salesman. Our job is simply to provide them with all the information they will need to make their Internet Shopping experience easier and more enjoyable. Our job is not to sell the vehicle. This approach relaxes Internet shoppers right away. At the point of contact, all Internet Shoppers want is information.  This creates an environment of trust and relaxed communications between your Internet customers and your dealership. We find consumers are not inherently hostile to us since we are not "salesman." However, all our Dealer Advocates are highly skilled Automotive Salesman with years of experience and will move the selling process along as needed.

We provide all the information requested in a timely manner. Our goal is to begin the process within two hours or less. With our LIVE CHAT customer service program we can even begin the selling process immediately, in real time, right from your website. We provide photos, links to vehicles in stock, finance forms, maps to your dealership, and we sell them on why they should do business with your dealership. LIVE CHAT is provided to all our clients and included in our service fee.

The key word here is "Sales Manager." 

We make the appointments for the Internet Sales Manager. The key word here is "Sales Manager." In our presentations we inform the Internet customers that they will deal with a Sales Manager who will, "have the authority to make decisions. This will prevent the back-and-forth you may have suffered through the last time you purchased a vehicle." This also gets a very favorable response. 

Our approach is having a very positive response from the dealerships we manage and from Internet Customers who are using the Internet for Information as well as a means of NOT having to deal with "salesman." This results in more sales using your website services for your Internet Sales dept.

We do not charge for appointments like other services. Appointments are only the first step in the process. We are only interested in increasing sales for your dealership. Our services are cost effective and in most cases are paid  by the first vehicle sold as a result of our program. 

Our service includes a three phase process: Analyze-Organize-Strategize.

1. We will come in and analyze what your Internet Sales Dept is doing now. We will examine what you are spending for services and recommend where you can improve efficiency. In many cases we will identify where you can save money. For example: One dealership group that was using a very popular website service is now saving thousands ($1,000s) of dollars every month with a new and more effective website service we recommended. Not to mention their Internet Sales increased with the advanced services the new website provided that their old website did not.

2. We will organize and provide technical services to streamline and upgrade what you have. The cost for these services are included in the monthly fee. This includes enhanced HTML auto-responders to engage Internet customers in ways your competition does not. The largest Dealer Groups in this area do not use these services. Our advocates know. Many have worked Internet Sales for these dealer groups in the past and know their limitations and weaknesses.

3. We will then work with you to enhance your Internet marketing strategy to increase Internet leads and thereby increasing your overall Internet Sales. One dealership I have recently worked for was receiving 1,500 used car leads per month. Twelve hundred (1,200) leads were coming from one vendor alone. I will introduce this service to as well.